This regulation does not mandate airlines to provide a link to the compensation form or a pre-filled form, which were suggestions by Parliament but dismissed by EU countries.
Criteria for Extraordinary Circumstances
The criteria for extraordinary circumstances, where airlines are exempt from compensating passengers for disruptions beyond their control, have been updated.
EU policymakers determined that these circumstances should involve events not inherent in the usual activities of the carrier and beyond its control.
For instance, if an airline cancels a flight due to extreme weather, it must refund the ticket price but no further compensation is owed.
The phrase “unexpected flight safety shortcomings on aircraft equipment” was removed from the criteria, as Parliament negotiators found it overly broad and covering too many technical issues that are usually the airline’s responsibility.
Who Gets Paid?
Passengers filing compensation claims individually will receive payments directly. Claim agencies representing passengers can also continue to receive payments.
An earlier suggestion, allowing only passengers to request compensation, could have affected claim agencies’ operations.
Parliament ensured compensation remains available to intermediaries, who sometimes litigate on behalf of passengers.













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