The agreement aims to better balance airlines’ interests and passenger rights, maintaining key aspects like the three-hour delay threshold for compensation and amounts between €250 and €600 based on flight length.
It requires airlines to provide passengers with “clear instructions on how to submit a request” for compensation for flights canceled or delayed by at least three hours, aiming to boost awareness of rights among travelers, many of whom don’t currently seek compensation.
However, lawmakers decided not to mandate airlines to send passengers either a pre-filled compensation form or a direct link to a claim form — proposals supported by MEPs in previous drafts that did not gain enough backing from member countries.
The reform was initially introduced in 2013, but years of disputes between EU institutions, increasing mistrust, and competing industry interests caused multiple delays.













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